Statewide Legal Services Support Staff Training

Support Staff Training.jpg
Support Staff Training.jpg
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Statewide Legal Services Support Staff Training


Friday, September 23, 2016

10:30 a.m. - 2:00 p.m.

New Location:
Whitney Senior Center
1527 Northway Drive
St. Cloud, MN


  • Statewide Legal Services Support Staff
  • Peggy LaDue, Central Minnesota Sexual Assault Center
  • Mary Kaczorek, Legal Services State Support


10:30 – 10:45 am: State Support Programming Update

10:45 am – 12:00 pm: All Things Intake

Noon – 1:00 pm: Networking Lunch (box lunches will be provided)

1:00 pm – 2:00 pm: Secondary Trauma for Support Staff

State Support Programming Update
We’ll kick off the day’s training with a brief update from Legal Services State Support. Mary Kaczorek will do a quick overview describing State Support’s work and role in Minnesota’s legal services delivery system. Fact sheets, LawHelpMN, CLEs, online intake, DIY document assembly tools, ProJusticeMN, Minnesota Legal Advice Online – we’ll highlight these exciting projects, tools, and referral sources available to help clients across the state.

Morning Session: All Things Intake
How do you deescalate a call with an upset client? Where do you refer clients your organization can’t serve?  What are three tips you would give to a new intake staff member or volunteer?  This session will cover all things intake, including information about SMRLS’s intake hotline and what’s new in online intake. We’ll then dive into a peer-guided discussion where you can connect with your counterparts across the state to discuss challenges, share best practices, and identify available resources to better serve clients during the intake process. After the training, State Support staff will compile and distribute notes from the discussion for staff to use as a reference in their work.

Afternoon Session: Secondary Trauma for Support Staff
Many of our clients have suffered trauma, and legal services staff in support roles are often the client’s first point of contact with our organizations. Secondary traumatic stress is the emotional duress that can result when we hear about the firsthand trauma experiences of another person.  Peggy LaDue, the executive director of the Central Minnesota Sexual Assault Center, will provide basic overview of the neurobiology behind secondary trauma and describe some of the warning signs and symptoms of secondary trauma. Peggy will go over some self-care tips for prevention, as well as what to do if you are experiencing symptoms of secondary trauma. Participants will leave this training with an increased awareness of what secondary trauma is, what it looks like, and how to prevent and address its effect on us.

CLE: This training is designed for staff in supporting roles, so we will not be applying for MN CLE credit.

Registration Closes: Friday, September 16, 2016 at 5:00 p.m Please let us know if you need to cancel by this date. Space is limited.

All Participants: $30 (FREE with promo code "sept23" at checkout) Space is limited!

Don't forget: To attend this training free of charge, you must enter "sept23" (without the quotes) in the promo code field at checkout in order to waive the regular cost of this training. After the code is entered, simply skip the fields asking for credit card information.

Questions? Contact Ann at

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