Free Webinar: Making Effective Referrals Beyond Legal Aid

Earlier this month, State Support held a training for legal services staff who work with intake and make referrals using the new and it’s powerful LOON (Legal Services Online Network) database. One of the training components was a presentation by panelists from four of Minnesota’s newer legal services programs for people who aren’t financially eligible for traditional legal aid services or those needing service beyond the scope of legal aid. This one-hour segment was recorded and is now available as a free webinar for advocates wanting to familiarize themselves with these new programs in order to make more accurate and meaningful referrals.

The webinar includes information on the following organizations:

Community Mediation Minnesota: Single Entry Point for Statewide Conflict Resolution Services


The newly formed Community Mediation Minnesota (CMM) is a statewide network of certified nonprofit service providers with skilled mediators ready to help Minnesotans resolve conflicts.  From neighbor disputes to family quarrels, schoolyard bullying to workplace harassment, CMM offers a range of services for individuals, groups, and communities.

CMM member organizations include Community Mediation & Restorative Services, Inc., Conflict Resolution Center, Dispute Resolution Center, Mediation and Conflict Solutions, Mediation and Restorative Services, and Restorative and Mediation Practices. By requesting a mediation or additional information through the CMM collaborative, a person will be connected to the member organization best able to serve them, thus creating a single point of entry for anyone seeking mediation or restorative services. The public can request a mediation at or by calling 833-266-2663.  CMM will even contact the other side to see if mediation is a mutually acceptable option.

CMM also provides remote mediation services for greater Minnesotans using Zoom technology. Regardless of the parties’ locations in Minnesota, or even in other states, CMM can facilitate a mediation.

The soon-to-be-launched rebuild of, will include referrals to services such as CMM for those who may want to try to resolve their problem outside the court system. Because mediation is an alternative to going to court, not all cases are appropriate for it. However with many conflicts involving neighbors, landlords and tenants, family relationships, parenting time, workplace issues and businesses and consumers, mediation may be a convenient and affordable option for resolving disputes and allowing all participants to be heard and to have control over the outcome.

More information about mediation and brochures for public distribution can be requested at

Innovations for Clients: Increasing Access to Justice for All Minnesotans


By Betsy Parrell, Supervising Attorney

As State Support’s work on rebuilding the website continues, excitement is building for the new navigation tool it will feature: the LawHelp Guide. The LawHelp Guide is designed to deliver a customized set of self-help resources and referrals that address an individual’s specific legal concern or problem. These curated results are generated in response to an individual’s answers to a series of simple questions intended to: 1) narrow their legal topic, and 2) assess their potential eligibility for services based on a variety of factors including location and income.

In keeping with the strategic goals identified during last year’s Justice for All strategic planning, the LawHelp Guide is intended to improve the ability of Minnesotans to connect with the legal services most relevant to their particular situation, and for which they are most likely to be eligible, along a “continuum of meaningful and appropriate services.” Offering referrals along that continuum includes referrals that are tailored to the individual’s circumstances across a broad range of services, such as legal aid organizations, legal clinics, law libraries, self-help centers, alternative dispute resolution services, and private attorney referral programs.

Offering referrals along this continuum also means recognizing the needs and challenges of low- and moderate-income people who aren’t financially eligible for traditional legal aid services, as well as those who may want to try to resolve their problem outside the court system.  It is a particularly advantageous time to be developing the LawHelp Guide because of important recent developments in Minnesota intended to help close those gaps:

  • The Low Fee Family Law Project has expanded its reach statewide, matching those whose limited incomes exceed legal aid guidelines and who are likewise not eligible for pro bono legal services with attorneys who are interested in serving modest-means family law clients at a reduced rate.

  • The recently established Minnesota Unbundled Law Project connects individuals looking for low-cost legal options with private attorneys offering limited scope or “unbundled” legal services, an arrangement that allows an attorney and a client to customize legal services according to the client’s needs and budget.

  • Six nonprofit mediation and conflict resolution service providers across Minnesota have banded together to form Community Mediation Minnesota. Their services are available statewide, and now include remote mediation availability.  Stay tuned for an upcoming blog post featuring Community Mediation Minnesota to learn more!

As we near the launch of the newly rebuilt in early 2019, State Support anticipates continued collaboration and innovation with service providers across a continuum of services to facilitate an ever- expanding access to justice for those seeking civil legal assistance in Minnesota.