Video Explainer: How to Use the LawHelpMN Guide

With the advent of the LawHelpMN Guide, your search for legal resources on LawHelpMN.org just got easier. The Guide is a fast and direct tool to help you find exactly what you’re looking for by filtering the site’s resources based on answers to questions about your legal concern or issue. Then, if a referral is sought, the Guide utilizes geographic, income and other eligibility criteria to display a customized list of potential service providers. Best of all, you can email or text yourself the results immediately. Just look for the words “send results” followed by envelope and cell phone icons near the top of the page. Then click on either icon, enter your information, and send.

For a quick how-to-use overview, watch our explainer video!

Hennepin Lawyer Spotlights LawHelpMN.org

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The July/August edition of Hennepin Lawyer magazine features an article on the newly redesigned LawHelpMN.org, by Tom Walsh, executive director of Volunteer Lawyers Network. Appropriately placed in a section titled Community Connections, LawHelpMN 2.0: The Supercharged Legal Resource and Referral Tool for Lawyers and the Public, makes a case for the usefulness of the site for the entire community: pro bono attorneys, legal navigators, the public and any advocate looking for a meaningful range of legal resources and referrals.

Notably, Walsh’s piece introduces the reader to the site’s pivotal tool, the LawHelpMN Guide, and with it, a user’s ability to generate personalized results (legal education materials, links, legal services) based on their unique situation. Read the full article.

Content Governance Policy Guides Decisions for the New LawHelpMN.org

The recently completed redesign of the LawHelpMN website required transferring all existing content from the previous platform to the new site. This was an opportunity to clean house on content that was out of date or inconsistent with the new site’s goals. One goal of the rebuild was to simplify the design and streamline content choices to avoid duplication and present the best possible resources. State Support created a content governance policy to guide decisions about what to include in the Self Help Library and the LawHelpMN Guide.

The content governance policy expresses a continuous balancing act in the management of user experience and expectation on LawHelpMN, with the general availability and quality of resources. In many subject areas, like consumer protection, there is an abundance of useful resources to help clients. The challenge for us is to determine which to include and which to exclude. Research shows that users take longer to make decisions when there are more choices, and can easily become frustrated or overwhelmed. We want users to easily find relevant, helpful and understandable content to answer their legal question.

With the establishment of guiding principles for LawHelpMN content, we are better able to make these decisions. State Support’s Education for Justice (E4J) fact sheets and booklets—written by legal aid staff and reviewed and updated annually—are our primary content. If E4J resources address a topic in a relevant, helpful and understandable way, we will decide not to link to another resource that says the same thing in a different way.

Because civil legal issues are our core area of expertise, they comprise the topics we focus on. For example, LawHelpMN includes some general criminal law information, but we do not include or link to numerous criminal topics. We also prioritize information that is written in a clear and accessible way and that helps people understand and resolve their legal problems. Resources that are complex or written in legalese don’t meet this standard and are therefore not included.

We additionally strive to link out to content that is authored and maintained by our partner organizations, as opposed to directly posting PDF or Word documents. A document authored by someone else may become out of date without our knowledge, leading to additional frustrations and potential problems for our users.  Our best practice is to link out to the source of the information so that any updates are naturally included. Finally, we do not link to for-profit websites.

State Support welcomes suggestions of content you think should be included on LawHelpMN. We review suggestions on a monthly basis, using our content governance policy to decide whether or not to add a resource. If you have a suggestion, contact us at statesupport@mnlegalservices.org.

LawHelpMN Community Outreach Needs You

With the official launch of the freshly re-designed LawHelpMN.org on February 19, State Support staff have been reaching out to justice partners, legal aid and pro bono attorneys and the community at large to educate users about the new statewide website.

On February 22, over 80 people attended a free webinar demonstrating site features and use of the new LawHelpMN Guide navigational assistance tool. The webinar led Congressional staff to request a training for constituent services staff on using LawHelpMN as a referral tool in early April. In-person presentations have been held for 2nd Judicial District Self-Help Center and United Way 2-1-1 staffs. A presentation for Public Library Day is also scheduled for April 12.

State Support welcomes opportunities to talk with staff, pro bono coordinators, partners in social services and court self-help staff who seek a better understanding of how to utilize LawHelpMN.org in their work. We can also provide printed brochures for your own community outreach efforts. Thousands of brochures have already gone out to legal services programs and library and self-help partners. To schedule a training or presentation for your group, or request brochures, contact Emily Good at egood@mnlegalservices.org.

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