LawHelpMN: Commitment to Improvement and Advancement for Our Clients

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By J. Singleton, Program Manager

On February 1, 2019, State Support launched a redesigned LawHelpMN.org featuring the new LawHelpMN Guide. Our work didn’t stop there though. Since launch, we’ve continued to improve the website with a dedicated development budget that turns user feedback and website analytics into tangible advancements. For example, we’ve added functionality that allows users to filter their Guide service results based on their preferences, share their Guide results via text or email, and use the Providers and Clinics Directory to print off custom referral sheets. 

A key component of our continuous improvement goals is a 6-month review of the Guide’s questions. We use analytics to determine when it seems like users are confused or are not finding the information they need. In one instance, we discovered that most people who chose the “Kids, Teens, and School” legal topic had questions about custody, which is included under the “Family” legal topic. While the Guide was still able to direct users to the appropriate custody resources, it wasn’t the most direct route to those resources. To help users get to the right section of the Guide earlier in the process, we will be changing “Kids, Teens, and School” to “Youth Rights and Education” to make the kinds of issues included in that topic clearer. 

During our 6-month review, we also identify and add new resources and adjust the Guide to make sure users can find those new resources readily. In our first six-month Guide revision we wanted to make sure low-income inventors and owners of small businesses and nonprofits knew they might be able to get legal assistance through LegalCORPS. To accomplish this, we are adding a new series of questions to identify people who have a legal issue related to their invention, non-profit or small business. We also crafted questions to identify additional situations in which Community Mediation Minnesota would be a good referral. 

If you have suggestions about how to make LawHelpMN a better resource, please let us know!  

Hennepin Lawyer Spotlights LawHelpMN.org

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The July/August edition of Hennepin Lawyer magazine features an article on the newly redesigned LawHelpMN.org, by Tom Walsh, executive director of Volunteer Lawyers Network. Appropriately placed in a section titled Community Connections, LawHelpMN 2.0: The Supercharged Legal Resource and Referral Tool for Lawyers and the Public, makes a case for the usefulness of the site for the entire community: pro bono attorneys, legal navigators, the public and any advocate looking for a meaningful range of legal resources and referrals.

Notably, Walsh’s piece introduces the reader to the site’s pivotal tool, the LawHelpMN Guide, and with it, a user’s ability to generate personalized results (legal education materials, links, legal services) based on their unique situation. Read the full article.

Free Webinar: Making Effective Referrals Beyond Legal Aid

Earlier this month, State Support held a training for legal services staff who work with intake and make referrals using the new LawHelpMN.org and it’s powerful LOON (Legal Services Online Network) database. One of the training components was a presentation by panelists from four of Minnesota’s newer legal services programs for people who aren’t financially eligible for traditional legal aid services or those needing service beyond the scope of legal aid. This one-hour segment was recorded and is now available as a free webinar for advocates wanting to familiarize themselves with these new programs in order to make more accurate and meaningful referrals.

The webinar includes information on the following organizations: