Innovations for Clients: What to Expect from the New

by Jenny Singleton, Legal/Technology Projects Manager


State Support is excited to announce that work is underway to redesign, Minnesota’s acclaimed legal information website for the public. The redesigned  will improve client services by enhancing Minnesota’s online and client referral tools. We’ll keep you updated on our progress via periodic blog posts highlighting what to expect and anticipate in the coming months. 

A key feature of the new site will be a  “triage” system to more fully integrate self-help resources, like State Support’s library of fact sheets, with referrals to legal aid organizations. After users answer a series of questions about their legal problem and eligibility criteria, the site will display the most relevant self-help resources and the organizations and legal clinics most likely to help. For an example of a triage system, visit Michigan’s Guide to Legal Help

In addition to using triage to better connect the public with legal resources, the new site will pilot an improved online intake system for two organizations in Hennepin County (Mid-Minnesota Legal Aid and the Volunteer Lawyers Network). Clients whose legal problem and eligibility criteria match them with one of these organizations will be able to seamlessly submit an online application to the organizations, right from

Finally, the site will debut a centralized user-friendly portal that legal aid organizations can use when making client referrals. Legal aid organizations will be able to update their organizational profiles to reflect changes in the services they offer, which will give the legal aid community, and the public, real-time, accurate information about the types of cases legal aid offices in Minnesota can handle. The portal will use the OpenReferral data standard, which will facilitate future integrations with other databases, like United Way 2-1-1.

The redesign is being conducted in partnership with Legal Services of Northwest Minnesota, Mid-Minnesota Legal Aid, the Volunteer Lawyers Network, and the Minnesota Judicial Branch. The project is made possible through grants from the Legal Services Corporation Technology Innovation Grant Program, the Minnesota Legal Services Advisory Committee, and the Minnesota Court Technology Fund.