Changes Coming to DHS Appeals System


Did you know that over 15,000 appeals are processed by the DHS Appeals Division every year? This fall, a new Enterprise Appeals Solution (EAS) system will allow agency representatives and appellants to access their appeals information and documents online. Parties will also be able to make requests, submit documents, and receive notices, decisions, and other correspondence electronically. The new system will eliminate the need for multiple databases for tracking appeals, as well as eliminate the dependency on a manual paper-based process.

Since June 2017, the EAS project team has been planning, designing, building and testing the new system. With the help of state and county partners, User Acceptance Testing (UAT) is currently in progress.  UAT is one of the last testing phases for the software, to ensure the system works well in real world scenarios. The new appeals system is an integral part of the process to modernize IT throughout the State of Minnesota.

The new Enterprise Appeals Solution (EAS) will assist thousands of state, county and tribal staff with their appeals work.  Those using EAS will include:

  • Financial Workers
  • Health Care Staff
  • Social Workers
  • Attorneys
  • Appeals Representatives
  • Managed Care Organizations

EAS will be used for all types of appeals including:

  • Cash and Food Assistance
  • Health Care Issues (eligibility, claims, prior authorization, PCA and MNChoices assessments)
  • Maltreatments
  • Disqualifications
  • Fraud Determinations
  • Social Services

The EAS will only be used for appeals heard by the Appeals Division of DHS.  The EAS will not be used for appeals under the authority of other agencies, such as the Office of Administrative Hearings (OAH), or under the jurisdiction of another venue, such as district court. The Appeals Division and a subset of county and state agency users will begin piloting the system in September. Stay tuned for more information about upcoming training sessions, and when all users will begin using EAS.

Legal Services Advocacy Project Publishes 2018 Session Summaries


The Legal Services Advocacy Project (LSAP) has released its annual Session Summaries. These summaries address specific changes to Minnesota law made by the 2018 Legislature in a range of legal areas relevant to low‐income and financially‐fragile Minnesotans, and the attorneys and advocates who serve and represent them.

The summaries are divided by area of substantive law, and contain contact information for the lead LSAP attorney in that area. Read the 2018 Summaries.

SMRLS' Minnesota Supreme Court Victory Yields Custody Clarification


Southern Minnesota Regional Legal Services (SMRLS) attorneys recently prevailed in an appeal to the Minnesota Supreme Court. The case, Christensen v. Healey, was centered on whether to apply the Minnesota best-interests-of-the-child standard or the endangerment standard to the father’s motion to increase his parenting time to every other week.

In the case, the parents had stipulated joint legal custody, with sole physical custody and the child’s primary residence with the mother. When the child was 7, the father moved to expand his parenting time to alternating weeks throughout the entire year. He lived an hour away from the mother’s residence.

Applying the endangerment standard, the District Court found the modification would change physical custody and primary residence, and dismissed the father’s motion. The Court of Appeals reversed this decision, holding that the District Court improperly focused only on the proportion of parenting time.

After SMRLS' appeal to the Minnesota Supreme Court, the decision was reversed, concluding that the modification was a de facto change in physical custody to which the endangerment standard applied.

As a result of the Minnesota Supreme Court’s decision, district courts must evaluate modification motions under the totality of the circumstances to decide if it is a substantial change that would modify the parties’ custody arrangement. But, a motion for equal parenting time is not automatically a motion to modify custody because joint physical custody need not be equal parenting time.

Innovations for Clients: Made in Minnesota - The New

by Emily Good, Legal Projects Manager


Since the launch of over a decade ago, State Support has worked to improve the site’s usefulness and responsiveness as part of our commitment to access to justice for all Minnesotans. The redesign of the site – currently in progress – takes that commitment further than ever before, with the adoption of a completely new platform that will allow State Support more control over the technical aspects of the site. Goals of the redesign include better user experience and search functions, an online triage system, and a pilot of an improved online intake system. By building our own site, we’re able to fully customize to meet the needs of the Minnesota community. 

Through legal aid technology networks and the annual LSC Innovations in Technology Conference, State Support staff learned about the Drupal web content management platform. States including Illinois, Michigan, and Connecticut use Drupal for their legal information sites, and their experiences helped inform our decision to use Drupal for the new The opportunity to leverage the work done by other states on the Drupal platform, and the existing expertise in the legal aid community, is helping make the transition to a new site more fluid.

Drupal is a free, open source software that grows and evolves as web developers build sites with it. The open source environment means a community of sharing and innovation, which reflects the values of both and the Minnesota civil legal justice community. The continuing iteration within the larger Drupal community will benefit with new ideas and options from a variety of sources.

Drupal sites use “modules” which are like building blocks. There are standard modules for forms, text boxes, search and other common elements of a site. Because of the open source nature of Drupal, modules created for one site and purpose are available and can be directly used or reconfigured to fit the needs of our site, saving time and energy in the development process. As developers create new modules, additional features and capabilities can be integrated.

Our hope is that by choosing to build the new site in Drupal, we can continue to make timely improvements and changes while making more user centered than ever.